Refund policy

Healnest – Return & Refund Policy

Last updated: 15/11/2025

At Healnest, your satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience at all times. If for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must meet the following conditions:

  • The item is unused, unwashed, and in its original condition

  • The item is in its original packaging with all tags included

  • A valid proof of purchase (order confirmation or receipt) is provided

Non-returnable items include:

  • Health and personal care items once opened

  • Items marked as “final sale” or “non-returnable”

  • Digital products or gift cards

If you’re unsure whether your item qualifies, feel free to contact us and we’ll gladly assist.

2. Return Process

To initiate a return, please contact us at:
📧 shop99convenient@gmail.com

Please include your order number, reason for return, and clear photos of the item (if applicable).
Our support team will provide return instructions and the appropriate return address.

Note:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.

Refunds are not granted for:

  • Items returned in used or damaged condition

  • Returns requested after the 30-day window

  • Orders without proof of purchase

4. Exchanges

We currently offer exchanges only for defective or incorrect items.
If you received the wrong or a damaged product, please contact us within 72 hours of delivery with:

  • Photos of the issue

  • Your order number

We will send a replacement at no extra cost.

5. Order Cancellations

Orders may be canceled within 12 hours of purchase.
If your order has already been processed or shipped, cancellation may not be possible. In such cases, you may proceed with a return after delivery.

6. Damaged or Defective Items

If your order arrives damaged, defective, or not as described, please notify us within 72 hours of delivery.
We will arrange a replacement or issue a full refund after review.

7. Contact Us

For any questions about our Return & Refund Policy, feel free to reach out:

📧 shop99convenient@gmail.com
🌐 https://nestheals.com/